Shipping & Returns

Most recent date of change: September 2026

 

SHIPPING

The shipping policy provides you with all the information about how we, McGregor, with our head office in 's-Hertogenbosch, ('McGregor' or 'we'), ship the products you have purchased on www.mcgregornewyork.com ('Website').

 

Processing time for shipments 

All orders are normally processed within 2 business days. Orders are not shipped and/or delivered on certain official holidays. 

PLEASE NOTE: our normal delivery times may be affected by external factors such as seasonal busy periods, holidays, or unforeseen logistical challenges. We strive to process and deliver your order as quickly as possible, but we ask for your understanding if any delays occur. We will keep you informed about the status of your order and are ready to answer any questions. Thank you for your patience and trust in our service.

 

Shipping costs and delivery times

McGregor offers free standard shipping within the Netherlands and Belgium for orders with a minimum purchase amount of 100 EUR. For orders with a purchase amount of less than 100 EUR and/or orders that need to be shipped, free standard shipping does not apply.

For an overview of the shipping costs per country, please consult the table below:

REGION

DELIVERY TIME & CARRIER

COSTS

Netherlands*

1-2 business days via DHL

€ 4.95 
Free for orders above  € 100

Belgium

 

1-2 business days via DHL

€ 4.95 
Free for orders above  € 100


Tax-free orders from outside the European Union

If you place an order from a non-EU country, import duties and -charges will be charged. The import duties and -charges, which may vary per non-EU country, are charged by the courier service. 

We ship deliveries to almost every country in the world, with some specific exceptions in case special circumstances apply. If the country of your shipment is not on the list, please contact us and we will personally inform you about the shipping costs to that address.

McGregor will make reasonable efforts to deliver the order within the expected delivery times to the delivery address. If we have a lot of orders or other unforeseen circumstances, shipments may be delayed. Please allow for extra days of transport for delivery. If there is a foreseen delay in the shipment of your order, we will contact you by email or telephone.

If a shipment is delayed or cannot be or can only be partially carried out, we will inform you as soon as reasonably possible after the order is placed. In that case, you can rescind the agreement free of charge.

If you are not home at the time of delivery, the delivery person will try to deliver the product to the neighbors or offer it again the next day. If this is not possible, the package will be available for pickup at a pickup point. You will receive a notification about this in your mailbox.

 

Shipping to a PO box or an APO-/FPO-address

We can only fulfill an order to a delivery address that is a home or business address in one of the countries that can be selected when you choose the delivery address. We do not ship to PO boxes or military or fleet post office addresses (APO or FPO addresses).

 

Shipping confirmation and tracking

As soon as your order has been shipped, we will send you an email with shipping confirmation and a tracking number.

 

Customs duties and import charges

McGregor is not responsible for any customs duties and/or import charges on your shipment. All fees imposed during or after the transport of your order are your responsibility (such as levies, taxes, etc.).

 

Damage, incomplete shipments, lost or incorrectly delivered products

We request you to inform our customer service as soon as possible (preferably within 24 hours from the moment you receive the order) by email or telephone if:

  • you receive your order in damaged or incomplete condition;
  • you receive products that you did not order; or
  • you have not received your order.

In these cases, we will decide how we will resolve the situation. You must always inform us of the above situation(s) and await our instructions.

We will bear the costs of any replacement delivery and will then ensure that the correct products are sent, provided that you have fully complied with our return instructions.

If you return one or more products at your own expense, without first contacting us and awaiting our instructions, you cannot claim the shipping costs you incurred back from McGregor (and cannot hold McGregor liable for the return that took place without our prior instructions).

To ensure that you are satisfied, we will offer a suitable solution as quickly as possible. If the order is lost during transport or if you claim that you have not received the order (even if receipt appears from the tracking data), we will initiate an investigation procedure with the relevant carrier. We usually wait for the results of the investigation procedure first and then send you a new product or refund you the purchase price if it is confirmed that the shipment was lost by the carrier. You agree to provide our carrier with your full cooperation during the execution of the investigation.

The risk of damage and/or loss to/of the shipment rests with McGregor until the moment of delivery of the order to the delivery address, unless otherwise agreed. If there are problems with the shipment of an order due to an error in the delivery address made by the buyer, McGregor cannot be held liable for the (partial) loss of the shipment.

 

Contact us

If you have questions about the shipment of your order, please contact us using the details below. You can send us an email at any time and can reach us by telephone from Monday to Friday between 9.00 and 17.00.

Telephone: +31 (0)737200190
Email: support@mcgregornewyork.com

 

RETURNS

  1. Digital return portal
  2. Right of withdrawal
  3. Information about refund
  4. Returning discounted items
  5. Return policy for promotions
  6. Returning
  7. Depreciation
  8. Cancellation
  9. Exchange policy
  10. Exceptions

 

1. Digital return portal

McGregor uses the convenient return portal to make the return process as easy as possible for you. With this, you can easily and quickly exchange and return your products, without hassle. Read the simple steps here and your return shipment and any exchange will be arranged in no time.

2. Right of withdrawal

You have the right to rescind the agreement within a period of 30 days without stating reasons. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the goods. To exercise the right of withdrawal, you must inform us of the rescission of the agreement by an unambiguous statement (for example, in writing, by post, or by email).

To comply with the withdrawal period, it is sufficient to send your notification regarding your exercise of the right of withdrawal before the withdrawal period has expired.

You can use the return form that was delivered with the shipment.

In that case, you can take the following steps:

  1. Go to nl.mcgregornewyork.com/pages/retourneren and follow the steps or go directly to mcgregor.returnista.com
  2. Indicate which item(s) you want to return. Also fill in the reason for the return.
  3. Pack your item(s) in the box/bag in which you received it (them) or in another box/bag and add this return form to the shipment.
  4. Bring the shipment to the nearest drop-off point and keep the receipt.

NOTE: Keep the shipping receipt, which is also your return number, carefully until the amount has been refunded to the account with which it was paid.

 

3. Information about refund

If you rescind the agreement, we may wait with the refund until we have received the goods, or you have shown that you have returned the goods, whichever comes first. We will refund you using the same payment method with which you made the original transaction.

 

4. Returning discounted items
For returning items with a fixed discount, the same rules apply as above. When you have ordered an item and it later comes on sale, we unfortunately cannot calculate the discount retroactively.

During the cumulative discount, other rules apply. When you return an item during the cumulative discount, the discount is recalculated over the total number of items after returning. You will receive the difference back in your account. If you then want to order an item in a different size, you can do this via the webshop. The discount then depends on the newly ordered number of items (so no account is taken of the number of previously ordered items.)  

 

5. Return policy for promotions
For the promotion "10% extra discount from 2 pieces", the following conditions apply for returning:

Recalculation of discount: if you return part of the order and therefore no longer meet the promotion condition (minimum 2 pieces), the discount is recalculated. The amount you receive back is adjusted based on the new order value.

Full return: in case of a full return of all items, you receive the full amount back, including the possible 10% discount. 

 

6. Returning

You must return or hand over the goods to us without delay, but in any case no later than 30 days after the day on which you have informed us of your decision to rescind the agreement. You are on time if you return the goods before the period of 30 days has expired. 

Returning is at the customer's expense. 

Step 1: Pack the item and the packing slip in sturdy packaging.

Step 2: Go to mcgregor.returnista.com

Step 3: Fill in your email address and order number.

Step 4: Select the items you want to return or exchange.

Step 5: Choose your shipping method and print the shipping label if necessary.

Step 6: Bring your package to a drop-off point of your choice or schedule a pickup appointment. 

 

7. Depreciation

You are only liable for the depreciation of the goods that is the result of the use of the goods, beyond what is necessary to determine the nature, characteristics, and operation of the goods.

 

8. Cancellation

Since we process your order as soon as it is placed, we may not be able to prevent the shipment in any other case. Exceptions are only possible if we have not yet sent you the shipping confirmation; therefore, contact us if you want to cancel your order so that it can be checked whether the order can be canceled. If the order cannot be canceled, you can make use of your right of withdrawal.

 

9. Exchange policy

At McGregor, we offer an exchange option via the digital return portal. Whether it is a different size, color, or product, our exchange policy is designed for your convenience. With a few mouse clicks, you easily arrange your desired exchange option.

 

10. Exceptions

Underwear (such as boxer shorts, briefs, and boxers) may only be returned or exchanged if the packaging is unopened, the product is unworn, and all original labels and packaging are intact. This is in connection with hygiene regulations.